Product Specific Policies
Thank you for shopping with us. Our delivery time includes 3-5 days for processing and orders are processed Monday - Friday. No orders are processed over the weekend or shipped over the weekend or holidays. All items are subject to availability and we must have a correct email address. You will receive an email confirmation and please check your junk mail if you haven't received your confirmation. We will also let you know if we have an issue with your order. Standard methods of shipping are USPS, FedEx ground, UPS ground and we ship to the US. Canadian (Lower Mainland BC) please contact the store for options.
In Store Pickup
For your convenience, you can shop online and pick up at the store within 1 hour or less. When adding items to your cart, choose "in store pickup" if item is available in store. You will get a confirmation email when your item is ready for pickup. For faster service, please bring your confirmation email and government issued ID to the store and an associate will gladly deliver your items.
We hope you are pleased with or products. If not, all items must be in NEW/RESELLABLE condition with tags. Shoes must be returned within 7 days unmarred with everything else can be returned within 15 days. No refunds/returns on compression socks. No refunds for used (included smoke), washed, no tag scrubs. Thank you for your business.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Accuracy of Information
We strive to maintain accurate information and pricing within our network. Occasional typographical errors and technical issues may result in inaccurate data. We reserve the right to make corrections at time of invoicing and will notify affected customers.
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